Customer Success Manager

About Axle

Axle is building the intelligent infrastructure for how capital moves on Wall Street.

Trillions of dollars in institutional capital get directed through a web of relationships, meetings, and decisions that still run on spreadsheets, email chains, and tools built over a decade ago. This is the layer where markets actually move, and we're at the forefront of rebuilding it.

We have replaced all of it with one platform, powered by AI agents that strip out the manual work and give bankers strategic leverage. Axle is quickly becoming the operating system for Wall Street's most important relationships.

The investment banks already running on Axle treat us as mission-critical, and we are just getting started. The problems we work on are high-stakes, data-dense, and critical to how markets function.

Our founding team blends Wall Street experience with engineering excellence, drawing on backgrounds at firms like Goldman Sachs, Bank of America, AWS, and Capital One. We lived the problem firsthand and built the platform we wished existed. Our tight-knit team in NYC is backed by top-tier VCs and former leaders from JPMorgan, Goldman Sachs, and Citadel.

About the role

As our Customer Success Manager, you'll own relationships with senior stakeholders at large financial institutions where the pace is fast and the margin for error is zero. You won't be stepping into a playbook. You'll be writing it. This is a build role: you'll shape how Axle onboards, supports, and grows its customers, and lay the foundation for the entire success function.

Our product and our customers' needs evolve quickly. Success here requires comfort with ambiguity, strong judgment, and a real desire to learn and adapt. If you want a role where the job description is the starting point rather than the ceiling, this is it.

What you'll do

• Own day-to-day relationships with capital markets teams at major investment banks, from onboarding through ongoing usage.
• Become a true product expert across the full breadth of the Axle platform, and teach customers to get the most from it.
• Respond to time-sensitive customer needs during live activity, where speed and accuracy both matter.
• Turn customer feedback into clear, prioritized input for our product team.
• Build the playbooks, processes, and tooling that will define customer success at Axle.
• Identify expansion opportunities and help grow our footprint within each institution.

What you bring

• 2–5 years in corporate access, customer success, account management, or another client-facing role with demanding stakeholders.
• Poise and credibility with senior people at large financial institutions.
• Comfort with ambiguity and the judgment to make good calls without a manual.
• The ability to master a wide, deep product surface — we are a platform, not a point solution.
• Sharp written and verbal communication.
• High agency — you see what needs doing and you do it.

Nice to have

• Experience in capital markets, fintech, or financial services.
• Familiarity with equity issuance, corporate access, or the institutional investor landscape.
• Experience at an early-stage startup, especially building a function from scratch.

Why this role at Axle

Customer success is not a support function here. Our customers are the banks that move markets, and their trust is the foundation everything else is built on. The person in this role will directly shape how the most important institutions in finance experience Axle, and will build the team and systems that carry that forward. Few CS roles offer this much ownership this early, with customers this consequential.

What to know

We are a startup serving institutions that operate under real pressure, and that pressure often lands on us. There will be times you work long hours or outside classic support windows because a customer or a deal demands it. We balance a lot at once, and we ask everyone to carry real weight. In exchange, you get outsized ownership, a steep learning curve, and a seat at the center of how markets work. We're in the office five days a week in New York because we build faster together.

Benefits & perks

• PTO: Unlimited
• Salary & equity: Competitive compensation with real upside
• Insurance: Medical, dental, and vision — fully covered
• Eats & commute: Lunch and commute stipend, plus office snacks and drinks