Effective Date
May 1, 2026
Last Updated
May 1, 2026
Entity
Axle Tech, Inc., a Delaware corporation, 20 W 22nd Street, Suite 1411–1412, New York, NY 10010
Contents
01
What Are Cookies
Cookies are small text files placed on your device when you visit a website or use a web-based application. They allow the site or application to recognize your device, remember your preferences, and collect information about how you interact with the service.
Cookies are not programs and cannot carry viruses or malware. They cannot access other information stored on your device. A cookie can only be read by the website or application that set it.
In addition to cookies, Axle may use similar technologies, including web beacons, pixel tags, local storage, and session storage, that function in comparable ways. References to “cookies” in this policy cover all such technologies unless otherwise stated.
Axle operates as a B2B SaaS platform accessed by authorized users at institutional clients. Cookies placed by Axle are set in the context of authenticated platform sessions. They are not used to track individuals across third-party websites for advertising purposes.
02
Why axle Uses Cookies
Axle uses cookies to:
Axle does not use cookies to serve advertising, to track your browsing activity on third-party websites, or to build profiles for sale to data brokers or marketing partners.
The legal basis for cookies that are strictly necessary for the platform to function is our legitimate interest in providing a secure and operational service (Article 6(1)(f) GDPR). For all other cookies, we rely on your consent, which you can withdraw at any time through our Cookie Preferences panel.
For users in the United States, Axle does not “sell” personal information or “share” personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act and analogous state privacy laws (including those of Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana and Delaware). We do not knowingly collect or process personal information of individuals under 16 years of age through cookies or similar technologies.
03
Cookie Categories
Category 01
Strictly Necessary
Required for core platform functionality — authentication, session management, and security controls. Cannot be disabled without breaking the platform.
No consent required
Category 02
Functional
Remember your preferences and settings to personalize your experience — for example, timezone, language, and display configurations.
Consent required
Category 03
Analytics and Performance
Measure how the platform is used — page views, feature interactions, session duration — to help us identify issues and improve the product.
Consent required
Category 04
Third-Party Services
Set by third-party tools integrated into the platform — for example, customer support software or communication tools — to support their operation.
Consent required
04
Cookie Inventory
The tables below list the specific cookies and similar storage technologies (including localStorage and sessionStorage) currently used by Axle, organized by category and by the surface where they are set. Storage items that are not HTTP cookies are treated equivalently under Article 5(3) of the ePrivacy Directive. Cookie names, durations, and third-party providers are subject to change as the platform evolves; this policy will be updated to reflect those changes.
Product Application (app.axleaccess.com)
Strictly Necessary
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| axle_session_token | Maintains your authenticated session within the application. Cleared when you close your browser or log out. | Session | First-Party |
| auth0.[id] | Auth0 authentication transaction state used during the sign-in flow. | Session | First-Party |
| _legacy_auth0.[id] | Fallback authentication state for browsers without modern cookie support. | Session | First-Party |
| @@auth0spajs@@ | Securely caches authentication tokens (id_token, access_token) for the signed-in session. | Session | First-Party |
| auth0, auth0_compat | Auth0's own session cookies set on its authentication domain (app.auth0.com) to maintain your login state. | Session | Third-Party |
| did, did_compat | Device identification used by Auth0 for anomaly detection and suspicious login alerts. | 1 year | Third-Party |
| PostHog feature flag evaluation | Anonymous, in-memory feature flag evaluation used to determine which version of the product to render. No personal data is sent to PostHog and no cookies or browser storage are written for this purpose. Required for the platform to function correctly. | Session (in-memory) | In-Memory Only |
Functional
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| returnUrl | Remembers the page you were trying to reach before being redirected to the login screen. | Session | First-Party |
| axle-events-guest-list-table-view | Saves your preferred column layout, sorting, and view settings for the guest list table. | Persistent | First-Party |
| pylon-preferred-locale | Stores your preferred language for the in-app customer support widget. | Persistent | Third-Party |
Analytics and Performance
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| ph_phc_[id]_posthog | Primary PostHog identifier used to associate product usage events with an anonymous user across visits. | 1 year | Third-Party |
| ph_phc_[id]_posthog | PostHog SDK state and configuration flags for the current session. | Session | Third-Party |
| ph_phc_[id]_primary_window_exists | Detects whether the app is already open in another browser tab to avoid duplicate session tracking. | Session | Third-Party |
| ph_phc_[id]_window_id | Unique identifier for the current browser tab, used to group events from the same tab session. | Session | Third-Party |
Third-Party Services (Product)
| Cookie Name | Provider | Purpose | Type |
|---|---|---|---|
| Auth0 cookies (auth0, did, etc.) | Auth0 (Okta) | Authentication, session management, and device-level security signals used to keep your account secure. | Third-Party |
| pylon-preferred-locale | Pylon | Locale preference for the in-app customer support widget. Pylon may set additional storage items when the support chat is opened. | Third-Party |
| ph_phc_[id] family | PostHog | Used for two distinct purposes: (1) anonymous feature flag evaluation, which is required for the platform to function and does not store data on your device, and (2) product analytics (feature adoption, session counts, usage patterns), which requires your consent. Data is used in aggregate. | Third-Party |
Marketing Website (axleaccess.com)
The following cookies and storage items are used on the public marketing website.
Strictly Necessary
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| Framer platform cookies | Core cookies set by Framer, the platform used to host and serve the public marketing website. | Varies | Third-Party |
Analytics and Performance
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| ph_phc_[id] | Anonymous visitor identifier used to track marketing website usage and conversion funnels. | 1 year | Third-party (PostHog) |
05
Third-Party Cookies
Some cookies on the axle platform are set by third-party service providers whose tools we use to operate and improve our services. We do not control the cookies set by third parties and cannot modify their storage or duration directly. Each third-party provider is responsible for its own cookie practices under its own privacy policy.
Where third-party tools set cookies that require your consent, we obtain that consent through our Cookie Preferences panel before those tools are loaded. You can withdraw consent at any time through the same panel.
Third-party providers whose tools may set cookies in the axle platform context include providers of analytics services, customer support tools, and platform infrastructure. The complete list appears in Section 04 above and in our Sub-Processor List.
Axle does not permit third-party advertising networks or data brokers to set cookies through the platform.
06
Managing Your Preferences
Cookie Preferences Panel
You can review and update your cookie preferences at any time. Non-essential cookies will not be loaded until you have given consent, and you can withdraw or change your preferences at any point. Your settings will take effect immediately.
Our consent management platform is provided by Osano. You can review and update your cookie preferences at any time by clicking Manage Cookie Preferences in the website footer (or by invoking Osano.cm.showDrawer('osano-cm-dom-info-dialog-open')). Your previously saved choices will be displayed, and any changes will take effect immediately.
Browser-Level Controls
You can also control cookies at the browser level. Most browsers allow you to block all cookies, delete existing cookies, or configure settings per website. The following links go to the relevant settings pages for the most common browsers:
Note that blocking all cookies at the browser level will prevent you from logging into the axle platform, as authentication cookies are strictly necessary for the service to function.
Global Privacy Control
Where required by applicable U.S. state privacy laws, Axle will treat a valid Global Privacy Control (GPC) browser signal as a request to opt out of any “sale” or “sharing” of personal information to the extent we engage in those activities. As described in Section 02, Axle does not currently sell or share personal information through cookies or similar technologies; we honor GPC as a matter of policy.
Strictly Necessary Cookies
Strictly Necessary cookies cannot be disabled through our Cookie Preferences panel or through any other axle-controlled mechanism. They are essential to the operation of the platform. If you do not wish to accept these cookies, you should not use the axle platform.
07
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes to applicable law, or changes in our platform and technology. When we make material changes, we will update the “Last Updated” date at the top of this page.
If we add new cookie categories or introduce new third-party providers that set cookies requiring consent, we will present the updated preferences to you through our Cookie Preferences panel on your next visit to the platform.
We encourage you to review this policy periodically. The most current version will always be available at this URL.
08
Contact Us
If you have questions about this Cookie Policy or about how axle uses cookies, you can contact us at:
Axle Tech, Inc.
Email: contact@axleaccess.com
For questions about how we handle your personal data more broadly, please see our Privacy Policy. For questions relating to data processing under a customer agreement, please contact your account manager or refer to your Data Processing Addendum.
